Investor Charter

1. About AlgoSpeed

AlgoSpeed is an algorithmic trading technology platform that helps traders automate their strategies with speed, precision, and discipline. Our mission is to eliminate emotional trading by providing reliable automation across India’s leading brokers.

2. Details of Services Provided

• Deployment of ready-made, pre-tested algo trading strategies
• Multi-broker connectivity and API integration
• Custom strategy development based on the client’s own trading rules
• Risk management tools (stop loss, target, trailing SL, daily loss limit, position sizing)
• Live order monitoring and trade tracking
• Training and onboarding on algo trading, automation, strategy building, and risk management
• Dedicated technical support for deployment and troubleshooting

3. Rights of Clients

• To receive clear information about the services, features, and pricing before subscribing
• To know which brokers and strategies are supported before deployment
• To receive timely technical support during working hours
• To raise a complaint and receive a fair, timely response
• To discontinue services as per the applicable terms and refund policy
• To have personal data handled in line with our privacy policy

4. Things Clients Should Do

• Read all strategy descriptions, risk disclosures, and disclaimers carefully before deploying capital
• Only trade with capital you can afford to risk
• Keep your broker API credentials and login details secure
• Monitor deployed strategies periodically, even though execution is automated
• Consult a SEBI-registered Investment Adviser or Research Analyst before making investment decisions
• Report any technical issue or discrepancy to our support team promptly

5. Grievance Redressal Mechanism

If you have a complaint, please reach out first through any of the channels below. We aim to acknowledge every complaint promptly and resolve it as quickly as possible.

• WhatsApp: +91 91687 37508
• Call: +91 97670 33234
• Email: support.algospeed@gmail.com
• Working Hours: 9:00 am to 6:00 pm (Mon – Sat)

You may also refer to our Complaints page for our grievance disposal record.

6. Do’s and Don’ts