Refund Policy

At AlgoSpeed, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website or on our mobile application.

Subscription / Membership Refunds

• Monthly / Yearly / Lifetime Memberships: In any circumstances, memberships are non-refundable and non-transferable. You may shift your subscription period, however, to a different period, but cancellations or refunds are not allowed.

Pre-Booking Refunds

• If you have pre-booked or reserved your slot by paying a token amount, that shall be refundable within 7 days of making the transaction. After 7 days, the pre-booking amount will be non-refundable. However, this amount can be adjusted towards the final payment of the membership/service.

Refund Requests

• a. To request a refund, please contact our customer support team via email at support.algospeed@gmail.com or WhatsApp on +91 91687 37508 with details of your purchase and reason for the refund request. Only pre-booking refunds or excess payment refund requests shall be considered for further processing.
• b. Refund requests must be submitted within the specified timeframes mentioned above to be considered for approval.

Non-Subscription Purchases

• a. Refunds for one-time purchases, such as individual strategies, add-ons, or educational content, shall also be non-refundable or non-transferable.
• b. Please contact us if you are dissatisfied with our services — we will do our best to rectify the same and connect you with our customer support team.

Refund Processing

• a. Once your refund request is received and approved, we will process the refund within 7-10 business days.
• b. Refunds will be issued to the original payment method used for the purchase, or to the bank account as mentioned in your email.

Exceptions

• a. We reserve the right to deny refund requests if we suspect misuse of our services or if the request does not meet our refund criteria.
• b. No refunds will be provided for subscription renewals or purchases made outside the specified refund period.

Contact Us

• a. If you have any questions about this Refund Policy, please contact us at support.algospeed@gmail.com.