Grievance Policy

The purpose of this Grievance Redressal Policy (“Policy”) is to set forth the policies and procedures to be followed in receiving, handling, and responding to any grievance against Algo Speed, in respect of any products or services supplied by the Company directly or through its registered service providers, or through the AlgoSpeed online platform (“Platform”).

The Following Are Broad-Based Objectives for Handling All Grievances

• To provide fair and equal treatment to all users (“Users”) without bias at all times
• To ensure that all issues raised by Users are dealt with courtesy and resolved in stipulated timelines
• To develop an adequate and timely organizational framework to promptly address and resolve user grievances fairly and equitably
• To provide enhanced level of User satisfaction
• To provide easy accessibility to the User for immediate grievance redressal
• To put in place a monitoring mechanism to oversee the functioning of the Policy
• To be compliant to the applicable laws of India relating to User grievances

1) How to Raise the Grievance?

The User can raise a grievance through the following modes:

• Phone Call: Call at +91 97670 33234 to register the complaint
• WhatsApp: Message us at +91 91687 37508
• Email: The User may write to support.algospeed@gmail.com

2) Registration of Grievances

Grievances received through phone call/WhatsApp:

• The grievances received are recorded in the system
• Grievances that can be answered immediately will be resolved on the spot where possible
• Grievances that need escalation/additional details will be escalated within the system

Grievances received through written communication (email):

• Grievances received through email are recorded in the system
• The User shall be provided with a unique grievance reference number for future reference, and the complaint shall be forwarded for resolution and further necessary action

3) Acknowledgements

An acknowledgement shall be sent to the complainant within 2 (two) working days of the receipt of the grievance. The acknowledgement shall contain the date of receipt of the complaint/grievance, a unique grievance number, and the expected timeline for resolution.

4) Redressal of Grievance and TAT

• The complaint/query/email should contain details of the reference number, the complainant’s registered mobile number or email, name, and a description of the issue, along with any supporting documents where applicable
• All complaints will be registered and assigned a unique reference number
• The complaint will be addressed as early as possible, within a maximum of 10 (ten) working days of receipt
• Complaint details will be kept confidential and shared only with our internal support/technical team as necessary to resolve the complaint
• All complaints are monitored and marked as closed only after the resolution is confirmed with the User

5) Resolution of Grievance

The complainant shall be intimated on resolution of the grievance/complaint. The intimation of resolution shall contain the date of receipt of the complaint/grievance, the unique grievance reference number, and further right to escalate in case of non-satisfactory resolution within the time specified in this Policy.

6) Grievance Redressal Contact

For any unresolved or escalated grievance, please reach out to the AlgoSpeed Support Team directly:

• Call: +91 97670 33234
• WhatsApp: +91 91687 37508
• Email: support.algospeed@gmail.com
• Working Hours: 9:00 am to 6:00 pm (Mon – Sat)